Privacy Policy
Last updated: October 25th, 2025
At Fixora, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
When you use our platform, we may collect:
- Personal Information: Name, email, phone number, address, payment info
- Service Usage: Bookings, preferences, messages, and reviews
- Device Information: IP address, browser type, device ID
- Location Data (with consent): To match you with local providers.
2. How We Use Your Information
- To provide and improve the Fixora platform
- To facilitate bookings and communication
- To process payments securely
- To send service-related updates and offers (with your consent)
- To comply with legal obligations
3. How We Share Your Information
We may share your information:
- With service providers you book (limited to what’s necessary)
- With third-party payment processors
- If required by law or to enforce our Terms
- With analytics and marketing services (aggregated and anonymized where possible)
4. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, for analytics, and for marketing.
5. Data Retention
We retain your data for as long as necessary to provide our services or as required by law.
6. Your Rights
Depending on your location, you may have the right to:
- Access the data we have about you
- Request corrections or deletions
- Object to certain data uses
- Withdraw consent at any time
To request a partial or complete removal of your data, send us an email to fixoraaccountremoval(at)esperasoft(dot)com
7. Security
We take reasonable steps to protect your information from unauthorized access or disclosure.
8. Children's Privacy
Our services are not intended for children under 13 (or under 16 in some regions). We do not knowingly collect data from children.
9. International Users
If you're outside the United States, your data may be processed and stored in United States or other countries where our servers are located.
10. Updates to This Policy
We may update this Privacy Policy from time to time. We’ll notify you of any significant changes.
Contact Us
If you have any questions, contact us at: fixorasupport(at)esperasoft(dot)com